Refund Policy
All sales of digital products (including vouchers, gift cards, and mobile top-ups) are final and non-refundable once successfully delivered.
Refunds Are Applicable When:
- Payment was completed but the product/service was not delivered.
- Transaction failed due to a system or technical error, but the amount was deducted.
- A duplicate payment was made for the same order.
No Refunds Will Be Issued For:
- Incorrect mobile number, account ID, or login credentials entered by the user
- Successfully delivered and redeemed vouchers or top-ups
- Customer change of mind after purchase
Refund Process
- Issues must be reported within 48 hours of the transaction
- Refunds are processed within 3–7 working days
- Refunds are issued via the original payment method (MFS/bank)
Delivery may take 30 minutes to 2 hours after your order has been processed, in some cases up to 24 hours. If your purchase is eligible for a refund, please contact our Customer Support LiveChat or email us at [email protected].
Chargee reserves the right to investigate and reject any fraudulent or abusive refund requests.